Privacy Policy

Welcome to Sunny Sip Co. ("we," "us," or "our"). We take your privacy seriously — almost as seriously as we take our lemonade recipes. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and your choices.

1. Information We Collect

We collect information you give us directly and some information automatically when you use our site.

• Order information: Your name, delivery address, phone number, and email address when you place an order.
• Payment information: We do not store your full card details. Payments are processed by a PCI-compliant third-party processor.
• Contact form submissions: Any messages or inquiries you send us through the contact page.
• Usage data: Pages visited, time spent on the site, browser type, and referring URLs — collected automatically via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including delivery coordination.
• Send order confirmations and delivery updates by email or SMS.
• Respond to your questions and support requests.
• Improve our website, menu, and customer experience.
• Send occasional promotional emails (only if you opted in — you can unsubscribe anytime).
• Comply with legal obligations.

3. Cookies & Tracking Technologies

We use first-party cookies to remember your cart contents and site preferences. We may also use third-party analytics tools (such as Google Analytics) that set their own cookies to help us understand how visitors use our site. You can disable cookies in your browser settings, though some features — like keeping items in your cart — may not work correctly.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Delivery partners: To fulfill your order, we share your name and address with our delivery service.
• Payment processors: Your payment details are shared with our payment provider for transaction processing.
• Service providers: Vendors who help us operate our website and business (e.g., email service, hosting), bound by confidentiality agreements.
• Legal requirements: If required by law, court order, or to protect the rights and safety of Sunny Sip Co. or others.

5. Data Retention

We retain your order information for up to three years for business records and tax purposes. Contact form submissions are kept for up to one year. You may request deletion of your personal data at any time (subject to legal retention requirements) by contacting us.

6. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, reach out to us using the contact information below.

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

8. Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or loss. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last Updated" date at the top. Continued use of our site after changes constitutes your acceptance of the revised policy.

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